By Bassey Udo
Abuja Electricity Distribution Company (AEDC) has introduced series of initiatives to transform its operations and enhance service delivery to customers in its franchise area, the company has said.
Apart from a strong management team, the Acting Managing Director /Chief Executive Officer of the electricity distribution firm, Victor Ojelabi, said on Tuesday in Abuja that it was poised to drive the organization to new heights of operational excellence and customer satisfaction.
Ojelabi, who was interacting with journalists in his office, said to ensure operational effectiveness and efficiency, the AEDC was prioritizing the clearance of outstanding bills by customers to optimize service delivery.
He said that strategic move was to enhance the company’s financial health, to be able to provide more robust and reliable electricity distribution services to its customers.
While appealing to customers to always settle their outstanding bills, the MD said this was crucial to maintain uninterrupted service delivery and ensure the provision of reliable electricity to every household and businesses in its service areas.
He identified some of the key initiatives by the company towards improved service delivery to include the launching of the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters.
He said the TID Rollover initiative was crucial, as it would ensure accurate billing and updating of the customer meter software security.
Although he gave the global deadline for the termination of the TID rollover as 30th November 2024, the MD said the AEDC‘s target for all its customers to roll over has been put at July 31, 2024.
Other initiatives include the government Mass Metering Programme, which the AEDC was facilitating through the distribution of meters to unmetered customers.
Also, the company said it successfully operationalised vending platforms, to make it easier for customers to purchase electricity tokens through various convenient channels, while taking steps to provide a swift and effective customer experience.
To improve its internal operational efficiency, the company said it digitalized several internal processes, including the implementation of an Enterprise Resource Planning (ERP) system, to significantly improve employee turnaround time and operational efficiency.
On efforts to curb energy theft, the AEDC said it was taking strong stance against the menace through increased vigilance and “night raids” to identify and address illegal connections, to ensure fairer billing for all customers and reduce system losses.
The MD who assured of the commitment of AEDC to enhance its operational capabilities and ensuring its customers received the best possible service, said in recognition of the critical role of the media in informing and serving the public, it was committed to fostering a collaborative relationship with media partners to ensure transparent and accurate communication with customers. Also
“We believe that these changes will bring about a significant improvement in our service delivery,” he said.
