By Bassey Udo
Technology and digital innovation are key to transparency, efficiency, and accessibility across all market operations, the Securities and Exchange Commission (SEC) has said.
The Director General of the Commission, Dr. Emomotimi Agama, stated this at the 2025 Customer Service Week celebration in Abuja on the theme “Building the Market of the Future, One Interaction at a Time.“
Agama reaffirmed the Commission’s commitment to leveraging technology to strengthen investor confidence and transform Nigeria’s capital market into a globally competitive environment.
He noted that recent advancements, such as the digitization of SEC processes, deployment of new online service portals, and enhanced engagement with market stakeholders through digital platforms, were designed to simplify regulatory interactions and make the market more user-friendly.
“The digitization of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction. They are designed to make our market more accessible, transparent, and user-friendly,” the DG said.
Acknowledging the transformative power of technology, the SEC boss underlined human engagement as central to building trust in the market.
Technology, he pointed out, was only an enabler, adding that the heart of excellent service remained the human connection — the ability to listen, understand, and provide solutions that make every stakeholder feel valued.
Dr. Agama gave the assurance that the Commission would continue to invest in the development of digital infrastructure, continuous staff training, and tools that would empower frontline officers to deliver superior service to investors.
He described customer-facing staff as the “true heroes” of the capital market, adding that their work directly shapes investor perception and confidence in the system.
The SEC’s vision, he emphasized, was to build a deep, vibrant, and technology-driven capital market powered by efficient service delivery and sustained trust.
“Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time”, he said.
